Shipment & Returns

SHIPMENT

Orders placed before 3pm will be shipped the same working day.

Post.nl After you have placed your order you will receive a confirmation. Orders within the Netherlands are send with PostNL letterbox package or DHL letterbox package. Orders abroad are send with Post.nl letterbox package. After the package has been shipped you will receive a track & trace code so you can track your package!

DELIVERY TIME

Do your order before 3 pm on a working day? Your order will be shipped the same day. For orders within the Netherlands and Belgium, the delivery takes 1-3 working days.

SHIPPING COSTS

Within the Netherlands: €4,95. For orders above €75,- shipping is free.
Belgium, Germany, Luxembourg, Austria and Denmark: €6,90
France, United Kingdom, Spain and Italy: €6,90
United States: €12,50
Other countries prices on request.

During the holidays it’s really busy at the post office, so it may take a little longer for your package to arrive. Unfortunately we cannot change this, but we will make sure that your package will be shipped the same working day, also during the holidays.

RETURNS

Not satisfied? You can return your item up to 14 days after delivery. Send an email to webshop@laurensterkamsterdam.com with your details, ordernumber and reason for you return. After a response from us you can return your order at our office or send it back to:
Lauren Sterk Amsterdam
Segeersstraat 24
4331 JP Middelburg

CONDITIONS

We do have a number of conditions before we take back an item.

NOTE: Return costs are for your own account. Returning without track & trace are at your own risk.

As soon as we have processed your return, we will ensure that the refund will be in your account within 5 working days. Paid with a gift card? Then you will receive your credit on a new gift card, which cannot be exchanged for money.

WARRANTIES

Did your ‘everyday original’ break or did you received a damaged item? Then we offer a guarantee!

Our jewelry is covered by warranty for up to six months after receipt. However, your jewelry can be damaged after intensive use. To prevent breakages in jewelry, we advice you to take care of them. With necklaces we will ask you to be careful when wearing a second necklace, scarf or other clothing items. Only breakages due to a manufacturing defect are covered by our warranty. Send an email to webshop@laurensterkamsterdam.com with a photo showing the damage or defect so that we can resolve it as quickly as possible!